Mycuci4 Terms and Conditions – Platform Rules You Need to Know

This Terms and Conditions document ("Agreement") governs the relationship between mycuci4 ("Platform", "We") and you as the user ("User", "Member", "Player"). This Agreement takes effect from the date you first register an account or use any service provided by mycuci4.

Continued use of this platform after any changes to these Terms & Conditions will be considered acceptance of those changes. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of this agreement.

Mycuci4 reserves the right to amend, update, or add sections to this document at any time without prior notice. The "Updated" date at the top of this page will always reflect the latest version in effect.

To register and use mycuci4 services, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration. mycuci4 does not allow any underage individual to register or use this platform under any circumstances.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.
• One Account Only: Each individual is only permitted to hold one (1) active account at mycuci4. Owning multiple accounts is a serious violation that may result in all associated accounts being suspended or closed without a refund.
• Accurate Information: All information provided during registration must be accurate, complete, and up to date. Providing false information is grounds for immediate account closure.
• Non-mycuci4 Staff: mycuci4 staff, agents, partners, or immediate family members of mycuci4 staff are not permitted to open a player account.

Mycuci4 uses an integrated Know Your Customer (KYC) process to ensure the security of all members and comply with anti-money laundering standards. KYC verification is mandatory for all accounts before the first withdrawal is processed.

Documents that may be requested during the KYC process include:

• Copy of valid Identity Card (MyKad) or passport
• Proof of current address (utility bill, bank statement, or official government document dated within the last 3 months)
• Bank statement or proof of the payment method used for deposit
• Any additional documents required by the mycuci4 compliance team

Mycuci4 reserves the right to suspend withdrawals or restrict account functions until the KYC process is completed. KYC processing typically takes 1 to 3 business days depending on the completeness of the documents submitted.

Mycuci4 supports a wide range of popular deposit methods in Malaysia, including DuitNow, bank transfer via FPX, Touch 'n Go eWallet, GrabPay, Boost, and other methods displayed in the Deposit section of the platform. All deposits are processed automatically and are typically credited to your account within minutes.

Deposit rules you need to know:

• Minimum Deposit: RM10 per transaction
• Source of Funds: You may only deposit funds from an account or payment method registered in your own name. Deposits from third-party sources are not permitted.
• Currency: All transactions are processed in Malaysian Ringgit (MYR)
• No Deposit Fees: mycuci4 does not charge any fees for deposits. However, your payment provider may apply separate charges.
• Verify Transaction: If your deposit has not been credited within 30 minutes, contact customer support with proof of transaction for prompt resolution.

Mycuci4 reserves the right to decline or return deposits suspected of being linked to fraudulent activity, money laundering, or any violation of the terms in this agreement.

Mycuci4 is committed to processing all valid withdrawals within the promised timeframe. Withdrawals are typically processed within 1 to 3 business hours, subject to completion of the KYC process and compliance with any applicable bonus wagering requirements.

Withdrawal conditions:

• Minimum Withdrawal: RM30 per transaction
• Withdrawal Method: Funds may only be withdrawn to the same payment method used for the deposit. This is a security measure to prevent fraud.
• Withdrawal Fees: mycuci4 does not charge any processing fees for withdrawals
• Withdrawal Limit: Daily and monthly limits may apply depending on your account level and KYC compliance
• Wagering Requirement: Bonuses that have not met the wagering requirement cannot be withdrawn until that condition is fulfilled

In cases where a withdrawal requires additional review due to a large amount or unusual activity, mycuci4 reserves the right to delay processing by up to 5 working days for security verification purposes.

Mycuci4 offers a variety of bonuses and promotions from time to time. Each bonus has its own specific terms and conditions that should be read carefully before a claim is made.

General principles applicable to all mycuci4 bonuses:

• One Bonus Per Promotion: Each player is entitled to one claim per promotion unless otherwise stated
• Wagering Requirement: All bonuses are subject to minimum wagering requirements before wins can be withdrawn. These requirements vary by bonus type and will be clearly stated in the relevant promotion terms
• Validity Period: Bonuses have a set validity period. Unused bonuses will expire automatically once that period ends
• Bonus Abuse: mycuci4 reserves the right to cancel bonuses and restrict accounts of players found to be abusing the promotions system, including through the use of multiple accounts or unjustifiably low-risk wagering strategies
• Promotion Changes: mycuci4 reserves the right to modify, suspend, or terminate any promotion without prior notice

All games available on the mycuci4 platform are operated in accordance with recognised industry-standard rules. Players are responsible for understanding the rules of each game before participating.

• Final Decision: All game outcomes recorded by the mycuci4 system are final. Any disputes regarding game results must be submitted within 72 hours of the relevant incident
• Technical Failure: In the event of a technical failure or service disruption during an active game, mycuci4 will use server records to determine a fair outcome. Wagered funds will be refunded if a result cannot be determined
• Sports Betting: Confirmed bets cannot be cancelled once a match has started unless the Cash Out feature is activated. All odds are subject to change until a bet is confirmed
• Wagering Limit: mycuci4 reserves the right to set minimum and maximum betting limits for any game or market at any time

All players are required to use the mycuci4 platform in an honest and responsible manner. The following activities are strictly prohibited and may result in immediate account closure:

• Use of automation software, bots, or tools that provide an unfair advantage in any game
• Player collusion to exploit the gaming system or promotions
• Money laundering or depositing funds derived from illegal activities
• Opening multiple accounts to claim duplicate bonuses or circumvent account limits
• Attempts to hack, disrupt, or compromise the mycuci4 security systems
• Misuse of customer support through false complaints or threats
• Any conduct deemed to be exploiting technical errors or vulnerabilities in the game system

Your account security is a shared responsibility between mycuci4 and you as the user. While mycuci4 provides industry-standard technical protection, there are steps you need to take on your own.

• Strong Password: Use a unique password containing a combination of uppercase letters, lowercase letters, numbers, and symbols. Do not reuse the same password from other accounts
• Do Not Share Login Credentials: mycuci4 will never ask for your password via email, chat, or phone. Do not disclose your login credentials to anyone, including staff claiming to be from mycuci4
• Two-Factor Authentication (2FA): Enable two-factor authentication from your account settings for an added layer of security
• Report Suspicious Activity: Contact mycuci4 customer support immediately if you notice any suspicious activity on your account

Mycuci4 is not liable for any losses arising from you disclosing your login credentials to a third party or from using an unsecured device.

Mycuci4 reserves the right to suspend or close any account for the following reasons:

• Violation of any terms within this agreement
• Fraudulent activity or suspected illegal behaviour
• Failure to complete the KYC process within the stipulated timeframe
• Request by legal authorities or regulatory bodies
• Accounts inactive for more than 12 consecutive months

If your account is suspended for security or investigation reasons, mycuci4 will notify you via your registered email. If the suspension is due to a terms violation, the account balance may not be returned depending on the outcome of the investigation.

You may also request voluntary account closure at any time by contacting mycuci4 customer support. Any remaining balance will be returned once the verification process is complete.

To the extent permitted by applicable law, mycuci4 is not liable for:

• Any financial losses incurred during gameplay, including losses resulting from valid game outcomes
• Service disruptions caused by factors beyond mycuci4's control, including internet issues, power outages, or natural disasters
• Losses resulting from a player disclosing account credentials to third parties
• Any decisions made by players based on inaccurate information from third parties
• Player device or software failure affecting the gaming experience

In situations where mycuci4 is found liable for any damages, our maximum liability is limited to the net deposit amount you made within the 30 days prior to the incident in question.

Mycuci4 reserves the right to modify, add to, or remove any section of these Terms and Conditions at any time. Significant changes will be communicated to registered members via email or in-platform notification at least 7 days before the changes take effect.

For minor changes related to clarification or grammatical corrections, a notification may not be sent, but the "Updated" date at the top of this page will be revised. It is your responsibility as a user to check this page periodically.

Use of the mycuci4 platform after the effective date of any amendment constitutes acceptance of those changes. If you disagree with the changes made, you have the right to close your account and withdraw your remaining balance before the effective date of those changes.