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Updated: January 2026

Mycuci4 Privacy Policy – How We Protect Your Personal Data

Your trust is mycuci4's top priority. This document clearly explains how we collect, use, store, and protect the personal information of every user on our platform.

Contents

This policy applies to all mycuci4 users, including visitors and registered members.

Note: This Privacy Policy should be read alongside Terms and Conditions mycuci4. By using our platform, you agree to the handling of your personal data as described in this document.
1

Introduction and Scope of This Privacy Policy

Mycuci4 ("we", "Platform") takes the privacy of every individual using our services seriously. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information gathered through the mycuci4 platform, including our website, mobile app, and all customer service channels.

This policy applies to all mycuci4 platform users regardless of account status – whether you are simply browsing our site, in the process of registering, or an active member currently playing. Every interaction with our platform may involve data collection at some level, and this document fully explains what we collect and why.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards. mycuci4's commitment to privacy goes beyond legal obligation — it is a core value embedded in every system design decision and business process we make.

2

Types of Personal Data We Collect

Mycuci4 collects various types of information depending on how you interact with our platform. Below is a detailed explanation of the data categories we may collect:

Data Category Example Information How It Is Collected
Identity Information Full name, national ID number, date of birth, gender Registration form, KYC process
Contact Information Email address, phone number, residential address Account registration, profile updates
Financial Information Bank account number, payment method, transaction records Deposit and withdrawal process
Gaming Data Wagering records, game history, set limits In-platform gaming activity
Technical Data IP address, device type, web browser, OS Automatically during your visit
Usage Data Pages visited, session duration, clicks, searches Cookies and analytics tools
Important: mycuci4 will never ask for sensitive information such as your bank PIN, full password, or credit/debit card number directly via email or chat. If you receive such a request claiming to be from mycuci4, it is a fraudulent attempt – please report it to our support team immediately.
3

How We Use Your Information

The data we collect is used responsibly and only for legitimate purposes. Below is a detailed explanation of each data usage purpose at mycuci4:

  • Account Management: Create, verify, and maintain your user account; process logins; and keep your account secure from unauthorized access.
  • Transaction Processing: Process deposits, withdrawals, and all financial transactions related to your use of the mycuci4 platform. This includes identity verification to prevent fraud.
  • KYC and Anti-Money Laundering (AML) Compliance: Verify user identities and monitor transactions in accordance with applicable legal requirements to prevent illegal activity.
  • Platform Improvement: Analyze usage data to understand how users interact with the platform and make improvements that enhance the overall experience.
  • Service Communications: Send important information such as transaction confirmations, security notifications, and updates on policy or terms changes that affect your account.
  • Responsible Gambling: Monitor gameplay patterns to identify signs of problem gambling and offer appropriate support or limits when needed.
  • Marketing Communications (with consent): Send information about promotions, bonuses, and exclusive offers if you have consented to receive marketing communications. You may withdraw this consent at any time.
mycuci4 does not use your data to make automated decisions that significantly affect you without human intervention. Every major decision, such as account suspension, will be reviewed by our compliance team.
4

Data Storage and Security Measures

Mycuci4 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or improper disclosure.

Technical security measures we use:

  • 256-bit SSL Encryption: All data transmitted between your device and mycuci4 servers is encrypted using the latest TLS protocol, ensuring no third party can intercept your communications.
  • Stored Data Encryption: Sensitive data such as financial information and KYC documents are encrypted at rest in our database using AES-256 encryption standards.
  • Internal Access Control: Only mycuci4 staff who require access to specific data to carry out their duties are authorised to view that information – based on the principle of "minimum necessary access".
  • 24/7 Security Monitoring: Our systems are continuously monitored to detect and respond to any security threats.
  • Two-Factor Authentication: All mycuci4 staff accessing internal systems are required to use two-factor authentication.

Data Retention Period: mycuci4 retains your personal data for as long as your account is active and for the period prescribed by law after account closure (typically 7 years for financial records in accordance with Malaysia's PDPA and tax law requirements). Data no longer needed will be securely deleted or anonymised.

5

Data Sharing and Disclosure to Third Parties

Mycuci4 does not sell, rent, or trade your personal data to any third party for their marketing purposes. However, there are certain situations where we need to share information with others in order to operate our services properly:

  • Payment Service Provider: Transaction information is shared with the payment gateway providers we use — such as FPX, DuitNow, and eWallet providers — to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
  • Game Provider: Required game session data is shared with game providers (such as Evolution Gaming, Pragmatic Play) to enable games to function. These providers do not receive your full identity information.
  • KYC Service Provider: Identity verification documents may be processed through verified third-party KYC services that comply with high security standards.
  • Legal Authority: mycuci4 will disclose required information to competent authorities when mandated by court order, law, or valid legal process.
  • Audit and Compliance: Auditors and professional advisors bound by confidentiality obligations may access certain data for audit and legal compliance purposes.
mycuci4 has never sold your data to advertisers, marketing companies, or any other commercial entity. Any claim that we have done so is false.
6

Cookies, Tracking Technologies, and Analytics

Mycuci4 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies (Required): Required for core platform functions such as login, session tracking, and security. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Save your preferences such as preferred language, display mode, and game settings to deliver a more personalized experience.
  • Analytics Cookies: Help us understand usage patterns, the most visited pages, and where users encounter issues. This information is used to improve the platform.
  • Security Cookies: Used to detect suspicious activity, unauthorised login attempts, and to protect your account from security threats.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may prevent you from fully using some features of the mycuci4 platform.

7

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 and the privacy principles we practise, you have the following rights regarding your personal data at mycuci4:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

If any of your information is inaccurate or out of date, you can request a correction.

Right to Erasure

In certain situations, you may request the deletion of your data, subject to legal requirements.

Right to Restriction of Processing

You can request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.

Right to Data Portability

You can request your data in a portable format for your own use.

Right to Object

You can object to the processing of your data for direct marketing purposes at any time without providing a reason.

To exercise any of the above rights, contact the mycuci4 support team via in-platform live chat. We will process your request within 30 business days. For complex cases, this period may be extended up to 60 days with prior notice to you.
8

Child Data Protection

Mycuci4 services are strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from minors.

If we discover that personal data belonging to a child under 18 has been collected without our knowledge through unauthorised use of the platform, we will promptly take the following steps:

  • Close the relevant account immediately
  • Delete all associated personal data
  • Withdraw any remaining account balance in accordance with the relevant procedures

If you become aware that someone under the age of 18 has registered an account on mycuci4, please notify our support team immediately.

9

Amendments to This Privacy Policy

Mycuci4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements to our services.

When we make significant changes to how we handle your personal data, we will:

  • Send a notification to your registered email at least 14 days before the changes take effect
  • Display a clear notice on the mycuci4 homepage about upcoming changes
  • Update the "Last Updated" date at the top of this page

For minor changes such as language clarifications or spelling corrections that do not alter the meaning of the policy, we may not send a separate notification, but the last updated date will be changed. It is your responsibility to review this page periodically.

Continued use of the mycuci4 platform after any policy amendment takes effect will be considered acceptance of the changes. If you disagree, you may close your account and withdraw your remaining balance.
10

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how mycuci4 handles your personal data, we encourage you to contact us directly. Our privacy and compliance team will take every enquiry seriously and respond within a reasonable timeframe.

You can contact the mycuci4 support team via:

  • Live Chat: Live chat is available 24/7 within the mycuci4 platform – this is the fastest way to get a response
  • Email: Send your privacy enquiry to [email protected] (please state "Privacy Enquiry" in the email subject line)

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body in your jurisdiction.

Why Your Data Is Safe at mycuci4

Mycuci4's Six Layers of Privacy Protection

End-to-End Encryption

All communications between your device and mycuci4 servers are protected by 256-bit SSL encryption. Your financial and personal data cannot be intercepted by any party while in transit.

No Data Sales

Mycuci4 has never and will never sell, rent, or share your personal data with advertisers or third-party marketing companies for their commercial purposes.

Strict Access Control

Only staff who require access for their specific duties are authorised to view user data. All internal access is logged and audited regularly to ensure there is no misuse.

Malaysia PDPA Compliance

Mycuci4 operates in accordance with the Malaysian Personal Data Protection Act 2010. All data handling processes are reviewed regularly to ensure full compliance with local legal requirements.

Immediate Security Notifications

Any suspicious activity on your account will trigger an immediate notification via email or within the platform. You are always kept informed about your account security.

Secure Data Storage

Your data is stored on servers protected by multi-layered physical and digital security systems. Data backups are performed regularly and encrypted to prevent loss or theft.

FAQ

Mycuci4 Privacy FAQ

Have more questions about how we handle your data? Contact the mycuci4 support team, available to help 24 hours a day.

View All FAQ

Third-party game providers receive only the minimum session data required to enable gameplay — such as non-personally identifiable session IDs. Your full name, national ID number, or financial information is never shared with game providers. All providers working with mycuci4 sign strict confidentiality and data protection agreements.

Yes, you may request deletion of your personal data by closing your account and submitting a formal request to the mycuci4 support team. However, certain data cannot be deleted due to legal requirements – for example, financial transaction records must be retained for at least 7 years under Malaysian law. mycuci4 will inform you which data can be deleted and which must be retained for legal reasons.

You can stop receiving marketing emails at any time in two ways: click the "Unsubscribe" link at the bottom of any of our marketing emails, or go to your mycuci4 account settings and update your communication preferences. Requests to opt out of marketing communications will be processed within 48 hours. Note: Unsubscribing from marketing emails does not mean you will stop receiving important transactional emails such as deposit confirmations or security notifications.

After account closure, mycuci4 will retain data required for legal compliance (primarily financial records) for the period prescribed by Malaysian law. Data no longer needed will be deleted or anonymised so it cannot be linked back to you. Your active profile will be deactivated and you will not receive any marketing communications once account closure is confirmed.

mycuci4 uses your IP address to determine your approximate regional location – this is required for security purposes (detecting logins from unusual locations) and compliance (ensuring the service is only used in permitted regions). We do not track the precise GPS location of your device. If the mycuci4 mobile app requests location access, it is optional and you may decline without affecting the platform's core functionality.
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Your Data Is Safe – Join mycuci4 Today

Your privacy and security are our top priority. Register a mycuci4 account and play with peace of mind – knowing your information is protected by industry-standard security systems.

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